Substack

Substack lets writers connect with their audience on their own terms and earn money doing it. We make it simple for writers to publish to an email list that they own, get discovered on the web, and charge for subscriptions.

More than 50,000 people pay to subscribe to writers across the Substack network, and the top writers are making hundreds of thousands of dollars a year. Substack’s model depends on the success of writers using Substack – we only make money when they do.

“Substack makes it dead simple to start a newsletter and get paid for it.”

- Judd Legum, author of Popular Information

"Substack gives me a way to connect with my audience on my own terms.”

- Lyz Lenz, author of God Land and Men Yell At Me

Make something that matters

Great writing is valuable. By respecting the readers' time and intelligence, it earns their trust. It helps us make sense of, and change, the culture we live in. Building a better business model for writers means more great writing.

It’s also a big opportunity.

We're a team of writers and builders with experience from Kik, Instagram, Github, Venmo and some of the worlds top publications. Our investors include Y-Combinator, founders of Twitch and Zynga, and most recently Andreessen Horowitz.

Role

  • Help ensure readers and writers have simple and wonderful experiences with the Substack product
  • Take on Substack’s customer support as an exciting problem to work on
  • Coordinate with product and engineering teams to drive projects which minimize support load
  • Develop a system that tracks and reports ways we can improve our product and operations
  • Manage Substack’s support load through responding to tickets and coordinating the rest of the team’s support efforts
  • Put the work in place to build and manage a support team

You

  • Are formidable – you get things done
  • Share our excitement for helping writers and readers
  • Take pride in solving problems for customers
  • Relish the extremely varied needs of a series-A startup. No ambitious project will scare you away, and no mundane detail is beneath you
  • Lead. As an early employee, you will have a huge role shaping what Substack becomes
  • Have relevant professional experience in Support-related roles

Benefits

  • Flexible vacation
  • $3k desk set up
  • Full medical and dental insurance